AnMed increased year-over-year cash flow by 20% after implementing Vispa. With insights driven by performance data, their team is able to stay focused on the right accounts and resolve them more efficiently, leading to stronger results across the board.

• Track staff effectiveness at the individual or team level, account level, by the hour and by the payer

• See how long it takes to resolve a task and how much cash is coming in

• Compare how many actions staff members take to resolve accounts with payers

• Be proactive with staff that may be taking or choosing incorrect payer actions

Samantha Evans and the team at AnMed have transformed how they approach accounts receivable with Vispa. Instead of letting staff choose which accounts to work, Vispa automatically delivers the next-most valuable one based on priority. The platform hides accounts that aren’t ready for payer follow-up, replaces ineffective email chains with clear system notes, and routes work with full transparency. Managers and team members can see exactly what’s happening at every step, bringing greater focus and accountability to the process.

“We will never have the resources to touch every single account,” said Evans. “Ten years ago, I would have wanted every single dollar we’re owed. Now, thanks to Vispa, I see that instead of getting hung up on chasing every dollar I’m instead able to focus on shifting resources and using them as effectively as we can.

The implications of the aforementioned challenges from a business perspective meant that AnMed was at risk of stagnation, both in terms of financial and operational growth.